Providing Peace of Mind for You and Your Loved One
It is the holidays and you fly into Tulsa to visit your elderly mother living alone. Although you talk to her on a daily basis, you’re shocked to see how much she has declined since your last visit. But your options are limited since she is unwilling to leave Tulsa and her home as well. What can you do?
Contact First Call, a private-duty, home healthcare concierge service. They will consider your mother their own and not just another client. Their motto? To treat every client as family.
That is why owner, Joe Wolfe, started this business. Disenchanted by the lack of compassionate, high-quality home-healthcare providers, Wolfe launched a company that set higher-than-industry standards—one that would always put the client’s needs first.
Now celebrating its twentieth anniversary, locally owned and independently operated, First Call has thrived in an industry saturated with franchise-owned companies. This flexibility and control allows them to meet their clients’ often complex and dynamic needs.
“By not being a franchise, we develop our own policies and procedures and make all the decisions. We decide what we can and cannot provide to a client or referral source,” Wolfe shares. “Some franchises or national chains have to abide with a corporate philosophy on how to deliver services.”
Trained in the Army as a LPN and licensed by the Oklahoma Board of Nursing, Wolfe has medical experience that sets him apart from many owners who lack a medical background. “Having been in the trenches with the type of employees I employ, I have an understanding of what they go through on a daily basis.” Wolfe also serves on the Board of the Oklahoma Assisted Living Association.
First Call’s Superior Standards of Excellence:
- • Rigid employment requirements: Twelve-months of nursing or provider experience within the past 3 years. All employees— including home-health aides—must be certified. National background check and drug screening. CPR trained. Applicants must provide a minimum of two references.
Two-thirds of applicants are not hired because they do not meet First Call’s standards.
- • Thorough Matching Service and Guaranteed Coverage: First Call considers the client’s personality and needs when assigning a caregiver, since this placement could be a long-term situation. They don’t match the client with a caregiver unless it’s an optimal fit.
- • Routine Supervision: They follow through with routine checks to verify the client is continually receiving the highest standard of care.
- • Private Pay: To guarantee premium care, they do not accept Medicaid or Medicare. They accept private pay, private insurance, and Visa, MasterCard, or Discover Card.
- • Dedicated On-call Service 24/7. If you call after business hours, a person —usually someone who knows the client and the family— will answer. No voice messages!
- • Bonded and Insured.
- • Low Office-Staff Turnover: Office employees are treated as family. A few started with Wolfe from the beginning while many joined soon after. Together, the First Call office staff have over 226 years of healthcare experience!
- • A Free Initial In-home Assessment: A feature that sets them apart from some of their competitors.
“The experience First Call requires for employment is one of the many reasons they are celebrating 20 years of service today,” —Referral source.
Three-tiered, Concierge Healthcare:
Depending on the client’s need, First Call can provide three levels of healthcare services:
- • Home Care Companions and Live-in’s: A certified home-health aide comes to the client’s home to provide a variety of services such as running errands, cleaning the house, or preparing meals.
- • Routine Personal Care: A certified home-health aide can provide personal care such as bathing, health monitoring, and incontinence care.
- • Nursing Services: A licensed nurse can provide services such as IV therapy, insulin injection, and medication management.
They also provide Private Duty services for clients in a retirement community, assisted-living facility, rehab, or hospital. This option is especially attractive when the client has family living out of town or doesn’t have family.
Improved Quality of Life:
Many clients have experienced increased strength and vitality. First Call always inspects the home for safety compliance then gets the home compliant if needed, provides socialization and mental stimulation, and improves the overall cleanliness and order in the home. Thus, the client can live in a safe and pleasant environment.
In honor of First Call’s 20th anniversary, clients have shared their experience and appreciation for the company.
On a Christmas morning, a referral source received a call from a nursing home informing them that the sitter failed to show up to care for the client. Without hesitation, the referral source directed the nursing home to contact First Call, knowing they would provide immediate care. “This is why I am confident my clients and their needs are always in the best of hands with First Call.”
“Congratulations to First Call of Tulsa on your twentieth anniversary of providing staffing solutions to families with aging parents like mine. We appreciate the effort and attention you have provided in assisting both my mother and my father.”
A Companion Over the Holidays:
The holidays can be a lonely time for the elderly, but it shouldn’t be. First Call’s in-home sitters can prepare meals, share traditions, and swap stories, making sure the elderly enjoy the holidays. They’re dedicated in making sure clients thrive at home or whatever facility they currently reside. And this provides the family member peace of mind that their loved one is receiving superior, compassionate care.